The World Trade Center (WTC) Health Program Provider Portal offers healthcare professionals a dedicated online platform to access critical information related to WTC Responder and Survivor healthcare services. This secure digital interface enables providers to efficiently manage and review essential healthcare information.
Official Resources
- Provider Portal: https://wtcportal.healthsmart.com/Provider/Login.aspx
- WTC Health Program Official Site: https://www.cdc.gov/wtc/
What Providers Can Do
The portal is specifically designed to provide healthcare professionals with:
- Review WTC Responder and Survivor Eligibility
- Review Claims Status
- Access Provider Resources
- Manage Electronic Claims Submission
Access and Login Requirements
Browser Compatibility
Providers must use one of the following browsers:
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
Note: Microsoft Internet Explorer is no longer supported.
First-Time User Registration
First-time users must:
- Utilize the “Provider Registration” option in the Self Service Tools section
- Create a compliant password meeting security requirements:
- Minimum 12 characters
- At least 1 Uppercase letter
- At least 1 Lowercase letter
- At least 1 Digit
- At least 1 Special character
Security and Password Policy
The portal enforces strict security protocols:
- Mandatory password updates
- Complex password requirements
- Secure login process
Support and Contact Information
Technical Support
- Registration and Technical Issues: (800) 638-0968
- Email Support: [email protected]
- Support Hours: 8am – 5pm ET, Monday-Friday
Additional Contact Numbers
- Member Contact: (888) 982-4748
- Claims Questions: (877) 813-6366
Claims Submission
Electronic Claims
- EDI Payor ID: 31172
Paper Claims
Mailing Address:
WTC Claims Administration
PO Box 11064
Charleston, WV 25339
Important Considerations
Billing Clarification
Providers should note that patients should not be billed for WTC-related services, including deductibles and copays.
Fraud Prevention
The WTC Health Program actively monitors and prevents fraudulent activities. Suspected fraud can be reported to:
- Phone: 1-800-HHS-TIPS (1-800-447-8477)
- Online: HHS OIG Hotline
Unprovided Information
Some specific details about the portal’s full functionality are not comprehensively described in the available sources. Providers are encouraged to contact support for comprehensive guidance.
The World Trade Center Health Program Provider Portal represents a critical digital resource for healthcare professionals serving 9/11 responders and survivors, offering secure, efficient access to essential medical and claims information.
Disclaimer: Information accurate as of August 2025, based on official WTC Health Program and HealthSmart Portal documentation.
FAQ
How do I contact the WTC Health Program?For all dates of service, please contact the WTC Health Program Call Center at 1-888-982-4748.
What is the World Trade Center Health Program?
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CDChttps://www.cdc.govWorld Trade Center Health Program – CDCAbout the WTC Health Program. The World Trade Center (WTC) Health Program provides medical monitoring and treatment of WTC-related health conditions for 9/11 re…
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Centers for Disease Control and Prevention | CDC (.gov)https://www.cdc.govApply – World Trade Center Health Program – CDCSep 11, 2024 — There are 3 steps to apply to become a member: * See if you are eligible. The WTC Health Program serves four groups of people affected by the 9/11 …
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National Institutes of Health (NIH) | (.gov)https://pmc.ncbi.nlm.nih.govThe World Trade Center Health Program: Twenty years of health …The Program resides under the U.S. Department of Health and Human Services and is administered by the Director, National Institute for Occupational Safety and H…
What is the payer ID for WTC Health Program?Claims should be submitted electronically if possible, using WTC Payor ID # 31172.
What is the difference between the WTC Health Program and VCF?It’s possible to be eligible for one program but not the other. The most important distinction is this: The WTCHP provides medical monitoring and treatment, while the VCF provides financial compensation for eligible physical injuries and wrongful deaths related to 9/11 exposure.
https://wtcportal.healthsmart.com/
This portal is designed to provide you with up-to-date claims and eligibility status information related to the WTC Responder and Survivor population that you
https://www.cdc.gov/wtc/
Get the latest on the WTC Health Program Nationwide Provider Network, a network of healthcare providers throughout the country who provide WTC-related services.