Trillium Health Resources provides a comprehensive digital platform designed to streamline communication and administrative processes for healthcare providers specializing in behavioral health, intellectual/developmental disabilities (I/DD), and substance use services. The Behavioral Health I/DD Provider Portal, known as Provider Direct, offers a secure and efficient way for providers to manage critical healthcare administration tasks.
Official Links
What Providers Can Do with Provider Direct
The Provider Direct portal enables healthcare professionals to:
- Enter or upload Treatment Authorization Requests (TARs)
- Obtain prior authorizations
- Upload Person-Centered Plans and Individual Service Plans (ISPs)
- Access and file claims
- Submit complaints or grievances
- Access the Provider Manual
Access and Authentication
Logging In
Providers must complete the following to access Provider Direct:
- Complete required training
- Submit necessary paperwork
- Follow specific access instructions provided by Trillium Health Resources
Privacy and Security
Trillium Health Resources emphasizes the importance of secure communication:
- Zixmail Secure platform for provider emails
- All browsers must support TLS 1.2 or higher
- Comprehensive security protocols to protect sensitive healthcare information
Customer Support
Provider Support Services are available:
- Phone: 1-855-250-1539
- Hours: Monday – Saturday, 7 a.m. – 6 p.m.
- Email: [email protected]
Additional Support Channels:
- IT Service Desk: [email protected]
- Claims Support: [email protected]
Additional Resources
Provider Learning and Development
- Provider My Learning Campus: Web-based training platform
- 24/7 access to training modules
- Includes videos, quizzes, and certification tracking
Specialized Support
- NC Medicaid Provider Ombudsman: 1-866-304-7062
- Email: [email protected]
Unprovided Information
Some details were not explicitly available in the source documents, such as:
- Specific mobile app download instructions
- Detailed login process screenshots
- Comprehensive feature walkthrough
Trillium Health Resources’ Provider Direct portal represents a critical digital tool for behavioral health and I/DD service providers, offering a centralized, secure platform for essential administrative tasks.
Contact Information
Administrative & Business Matters: 1-866-998-2597
General Inquiries: [email protected]
Note: Always refer to the most current information directly from Trillium Health Resources.
https://www.trilliumhealthresources.org/for-providers
Trillium allows Providers to submit a written appeal request through Trillium’s online Provider portal, Provider Direct, or by mailing a copy of
https://www.trilliumhealthresources.org/for-providers/provider-contact-information-and-portals
Trillium allows Providers to submit a written appeal request through Trillium’s online provider portal, Provider Direct, or by mailing a copy of