Trillium Health Resources Provider Portal: Secure Access for Healthcare Professionals

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The Trillium Health Resources Provider Portal represents a critical digital platform designed to streamline communication, claims processing, and administrative tasks for healthcare providers serving mental health, intellectual/developmental disabilities (I/DD), and substance use networks.

Official Links

What is the Provider Portal?

The Provider Direct portal is a comprehensive digital platform that enables healthcare professionals to:

  • Submit and track claims
  • Verify patient eligibility
  • Access network resources
  • Manage administrative documentation
  • Communicate securely with Trillium Health Resources

Who Can Use the Portal?

Healthcare providers in the following categories can access the portal:

  • Mental Health Professionals
  • Substance Use Treatment Providers
  • Intellectual/Developmental Disabilities (I/DD) Specialists
  • Contracted Network Providers

Access and Login

Portal Access Requirements

  • Be a contracted Trillium Health Resources provider
  • Complete necessary credentialing processes
  • Obtain official login credentials

Login Process

Providers can log in through the Provider Direct portal, with specific access protocols for:

  • Contracted providers
  • Medicare providers
  • Oregon Health Plan providers

Key Features

Claims Management

  • Submit claims electronically
  • Track claim status
  • Resolve billing inquiries

Communication Channels

  • Secure email transmission (Zixmail)
  • Network Services Support ticket system
  • Direct communication with Trillium representatives

Privacy and Security

Trillium emphasizes robust security measures:

  • Secure File Transfer Protocol (SFTP)
  • Compliance with healthcare data protection standards
  • Encrypted communication channels

Technical Support

Provider Support Service Line:

  • Phone: 1-855-250-1539
  • Hours: Monday – Saturday, 7 a.m. – 6 p.m.

IT Service Desk

Additional Resources

Providers can access:

  • Provider Manual
  • Billing Codes and Rates
  • Clinical Practice Guidelines
  • Electronic Health Record Integration
  • Tailored Care Management Resources

Customer Support Contacts

  1. Provider Support Services: 1-855-250-1539
  2. Network Services Support: [email protected]
  3. Claims Support: [email protected]

Unprovided Information

The following details were not explicitly specified in the source documents:

  • Specific mobile app availability
  • Detailed step-by-step login instructions
  • Comprehensive feature list beyond basic claims and communication functions

The Trillium Health Resources Provider Portal offers a secure, comprehensive platform for healthcare providers to manage administrative tasks, ensuring efficient and streamlined healthcare service delivery.

Last Updated: July 07, 2025

FAQ

Is trillium through Medicaid?FOR MEDICAID MEMBERS AND RECIPIENTS OF STATE-FUNDED SERVICES

By visiting the Trillium Health Resources website, you can learn more about your benefits and services. You can speak to someone directly by calling Trillium Member & Recipient Services at 1-877-685-2415, (TTY 711).

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Does Trillium use Epic?Connected through Epic, a digital health record system, MyChart helps a patient be better informed about their health allowing them to make better decisions with their care teams. Accessed through phone, tablet or computer one can… Update personal information, medications and allergies. View upcoming appointments.

How do I contact Trillium Medicaid?Member and Recipient Service Line: 1-877-685-2415. Provider Support Service Line: 1-855-250-1539.

https://www.trilliumhealthresources.org/for-providers

Trillium allows Providers to submit a written appeal request through Trillium’s online Provider portal, Provider Direct, or by mailing a copy of

https://www.trilliumohp.com/providers.html

Provider Login. If you are a contracted provider, you can register now. If you are a non-contracted provider, you will be able to register after you submit your

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