Utah Medicaid PRISM Provider Portal: Secure Access for Healthcare Professionals

prism

The PRISM Provider Portal is a critical digital platform designed for healthcare providers participating in Utah’s Medicaid program. This secure online system enables medical professionals to manage critical administrative tasks efficiently and streamline their interactions with the Utah Department of Health and Human Services.

Official Links

What Providers Can Do

Healthcare professionals using the PRISM Provider Portal can:

  • Manage provider account information
  • Add or modify user access
  • Access essential administrative tools
  • Verify patient eligibility
  • Handle provider-related administrative tasks

Who Can Use the Portal

The PRISM Provider Portal is specifically designed for:

  • Approved Medicaid providers
  • Provider account administrators
  • Healthcare professionals registered with Utah Medicaid

Access and Authentication

Multi-Factor Authentication

Starting April 1, 2021, providers must complete a multi-factor authentication process to access the PRISM application. This enhanced security measure ensures protected access to sensitive healthcare information.

Registration Process

  1. Visit the official PRISM Portal
  2. Create a Utah-ID account
  3. Complete multi-factor authentication registration
  4. Have your provider domain information ready

Key Portal Features

Multiple Account Administrator Management

Providers can:

  • Assign multiple ‘EXT Provider Account Administrator’ profiles
  • Ensure continuous account management
  • Maintain access even if primary administrators change

Privacy and Security

The portal emphasizes:

  • Secure multi-factor authentication
  • Protected user access
  • Compliance with healthcare data protection standards

Customer Support

For assistance, contact:

  • Provider Enrollment: (801) 538-6155
  • Toll-free: 1-800-662-9651 (Option 3, then 4)

Additional Support Contacts

  • Eligibility Questions: 1-866-435-7414
  • General Inquiries: 1-866-608-9422

Technical Considerations

Known Authentication Issue

Providers experiencing ForgeRock ‘Server Error’ during login can refer to the recommended troubleshooting steps provided on the official website.

Unprovided Information

Some details not explicitly covered in the source documentation include:

  • Specific portal mobile app availability
  • Detailed billing or payment functionalities
  • Comprehensive feature list

Best Practices

  • Assign multiple account administrators
  • Complete multi-factor authentication
  • Keep Utah-ID credentials secure
  • Regularly update account information

The PRISM Provider Portal represents a streamlined, secure platform for Utah Medicaid healthcare providers to manage their administrative responsibilities efficiently.

Location: Cannon Health Building, 288 North 1460 West, Salt Lake City, UT 84116

Disclaimer: Information based on Utah Department of Health and Human Services documentation as of the last update.

FAQ

How do I log into Prism?

Logging Into Prism Central
  1. Click Accept terms and conditions. The system displays the login screen.
  2. Enter your Nutanix login credentials and press Enter or click Log In. The login credentials might vary based on the authentication mechanism configured to access Prism Central.

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Note: All prism usernames end with “.prism” Example: [email protected]. UserName. Password. Log in. Forgot your password? Register for Provider Portal

https://medicaid.utah.gov/accessing-prism/

To access PRISM Portal click here opens in a new tab. Starting April 1, 2021, providers will need to go through a multi-factor authentication process.

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