Partners Health Management: Secure Provider Portal Access for Trusted Healthcare Professionals

partners

ProviderCONNECT is the secure provider portal designed specifically for healthcare professionals serving individuals with Medicaid or state-funded services. This digital platform streamlines communication, access, and management of critical healthcare information for providers in the Partners Tailored Plan network.

Official Links

What Providers Can Do with ProviderCONNECT

The portal offers comprehensive functionality for healthcare professionals, including:

  • Submit and track authorization requests
  • Submit and view claims status
  • Access and review patient care plans
  • Identify gaps in patient care
  • Manage provider network information

Access and Login

Obtaining Portal Access

  • Providers receive login credentials when joining the Partners Tailored Plan network
  • Each provider organization names a portal administrator
  • Help Desk available for login assistance at 1-877-814-9909

Key Features

Comprehensive Provider Services

  • Secure information exchange
  • Real-time request tracking
  • Integrated care management tools
  • Network communication platform

Privacy and Security

Partners Health Management ensures:

  • Secure access protocols
  • Protected health information management
  • Compliance with healthcare privacy regulations

Customer Support

Provider Services Line: 1-877-398-4145

  • Hours: 7 a.m. to 6 p.m. Monday-Saturday
  • Dedicated support for network providers

Help Desk: 1-877-814-9909

  • Assistance with portal access and login issues

Communication Channels

Contact Options

Language Support

Partners provides:

  • Free language assistance
  • Interpreter services
  • Materials in multiple languages
  • Auxiliary aids available

Unprovided Information

Some specific details about the portal’s full technical capabilities were not explicitly detailed in the source documents. Providers are encouraged to contact the help desk for comprehensive information about specific portal functionalities.

Accessibility

The portal supports:

  • Multiple language options
  • TTY/TDD services
  • Relay NC 711 support

ProviderCONNECT represents a critical digital tool for healthcare providers in the Partners Tailored Plan network, offering secure, efficient communication and patient management capabilities.

Disclaimer: Information current as of August 2025, based on Partners Health Management documentation.

FAQ

Does provider partners health plan have a provider portal?Our provider portal makes it easy for you to find important information with just a few clicks. If you are logging into the portal for the first time, you will need to register.

Is provider partners health plan medicare?offered by Provider Partners Health Plan, Inc., (PPHP) is a Health Maintenance Organization (HMO) Special Needs Plan (SNP) with a Medicare contract. Enrollment in the Plan depends on contract renewal. Benefits, premiums and/or copayments/ co-insurance may change on January 1 of each year.

What is the phone number for partners Medicaid?Quick Link Guide to Medicaid Plan Services and Information

You can reach any office by calling 1-888-235-4673 (Relay NC 711 or TTY (English) 1-800-735-2962 or (Spanish) 1-888-825-6570.

What is the Medicaid portal called?Medicaid.gov: The Official U.S. Government Site for Medicaid and CHIP Services.

https://www.partnersbhm.org/tailoredplan/providers/providerconnect/

ProviderCONNECT is a secure portal for providers to submit requests, view claims, and see care plans. Providers get logins when joining the network.

https://www.partnersbhm.org/tailoredplan/providers/

To help you, we offer training on specific topics and other tools to help you succeed, including plans for a secure provider portal

Leave a Comment