ProviderCONNECT is the secure provider portal designed specifically for healthcare professionals serving individuals with Medicaid or state-funded services. This digital platform streamlines communication, access, and management of critical healthcare information for providers in the Partners Tailored Plan network.
Official Links
What Providers Can Do with ProviderCONNECT
The portal offers comprehensive functionality for healthcare professionals, including:
- Submit and track authorization requests
- Submit and view claims status
- Access and review patient care plans
- Identify gaps in patient care
- Manage provider network information
Access and Login
Obtaining Portal Access
- Providers receive login credentials when joining the Partners Tailored Plan network
- Each provider organization names a portal administrator
- Help Desk available for login assistance at 1-877-814-9909
Key Features
Comprehensive Provider Services
- Secure information exchange
- Real-time request tracking
- Integrated care management tools
- Network communication platform
Privacy and Security
Partners Health Management ensures:
- Secure access protocols
- Protected health information management
- Compliance with healthcare privacy regulations
Customer Support
Provider Services Line: 1-877-398-4145
- Hours: 7 a.m. to 6 p.m. Monday-Saturday
- Dedicated support for network providers
Help Desk: 1-877-814-9909
- Assistance with portal access and login issues
Communication Channels
Contact Options
- Phone: 1-888-235-4673
- Email: [email protected]
- TTY/Relay Services Available
Language Support
Partners provides:
- Free language assistance
- Interpreter services
- Materials in multiple languages
- Auxiliary aids available
Unprovided Information
Some specific details about the portal’s full technical capabilities were not explicitly detailed in the source documents. Providers are encouraged to contact the help desk for comprehensive information about specific portal functionalities.
Accessibility
The portal supports:
- Multiple language options
- TTY/TDD services
- Relay NC 711 support
ProviderCONNECT represents a critical digital tool for healthcare providers in the Partners Tailored Plan network, offering secure, efficient communication and patient management capabilities.
Disclaimer: Information current as of August 2025, based on Partners Health Management documentation.
FAQ
Does provider partners health plan have a provider portal?Our provider portal makes it easy for you to find important information with just a few clicks. If you are logging into the portal for the first time, you will need to register.
Is provider partners health plan medicare?offered by Provider Partners Health Plan, Inc., (PPHP) is a Health Maintenance Organization (HMO) Special Needs Plan (SNP) with a Medicare contract. Enrollment in the Plan depends on contract renewal. Benefits, premiums and/or copayments/ co-insurance may change on January 1 of each year.
What is the phone number for partners Medicaid?Quick Link Guide to Medicaid Plan Services and Information
You can reach any office by calling 1-888-235-4673 (Relay NC 711 or TTY (English) 1-800-735-2962 or (Spanish) 1-888-825-6570.
What is the Medicaid portal called?Medicaid.gov: The Official U.S. Government Site for Medicaid and CHIP Services.
https://www.partnersbhm.org/tailoredplan/providers/providerconnect/
ProviderCONNECT is a secure portal for providers to submit requests, view claims, and see care plans. Providers get logins when joining the network.
https://www.partnersbhm.org/tailoredplan/providers/
To help you, we offer training on specific topics and other tools to help you succeed, including plans for a secure provider portal