The Optum Employee Assistance Program (EAP) Provider Portal represents a comprehensive digital platform designed to streamline healthcare provider interactions, offering efficient management of professional services and patient care resources.
Official Links
- Provider Express: https://public.providerexpress.com/content/ope-provexpr/us/en.html
- EAP Provider Login: https://eap-provider.optum.com/login.aspx
What Providers Can Do
Healthcare professionals using the Optum EAP Provider Portal can:
- Verify member benefits
- Request prior authorization
- Update provider demographics
- Access clinical resources
- Review reimbursement policies
- Download key forms
- Explore evidence-based guidelines
Access and Login
Login Process
- Navigate to the EAP provider login page
- Users with an existing OHID account can:
- Click ‘Login with OHID’
- Enter providerfiles account credentials
- New users or those with updated email can:
- Click ‘Register’ link
- Complete registration process
Key Features
Professional Resources
- Clinical criteria documentation
- Behavioral health toolkits
- Cultural sensitivity training materials
- Applied Behavior Analysis (ABA) resources
Network Opportunities
Optum Behavioral Health supports providers through:
- Value-based care models
- Collaborative care approach
- Network expansion opportunities
Privacy and Security
The portal emphasizes:
- Secure access protocols
- Confidential information management
- Compliance with healthcare data protection standards
State-Specific Information
Providers can access specialized resources for multiple states, including:
- Arizona
- Florida
- Hawaii
- Louisiana
- Indiana
- Kansas
- Kentucky
- Massachusetts
- Mississippi
- And more
Support and Additional Resources
External Resources
- UHCprovider.com
- LiveandWorkWell.com
- Optum.com
Unprovided Information
Some details not explicitly available in the provided sources include:
- Specific mobile app download instructions
- Detailed billing process
- Comprehensive customer support contact information
The Optum EAP Provider Portal offers healthcare professionals a robust, secure platform for managing patient care, professional resources, and network interactions.
Build Details
- Current Version: 3.25.7.0
- Build Date: August 15, 2025
Note: Adobe Acrobat Reader recommended for viewing and printing PDFs associated with the portal.
Disclaimer
© 2025 Optum. All rights reserved. Subject to privacy and terms of use policies.
FAQ
Does Optum have a provider portal?Provider portal login. Access the information you need securely.
What is the phone number for Optum EAP?For more information or to get a quote, email [email protected] or call 866-427-6845. Employers ranked stress as the biggest risk to workforce productivity in a recent survey. 1 An Optum™ EAP addresses what causes stress by providing caring, experienced support to employees and managers in handling life’s challenges.
What is the address for Optum EAP claims?
| Customer Type | PO Box | Zip Code |
|---|---|---|
| EAP Claims | 30755 | 84130-0755 |
| Medica | 30757 | 84130-0757 |
| Care1st Health Plan | 30760 | 84130-0760 |
| CDPHP | 30760 | 84130-0760 |
What is the CPT code for Optum EAP?Using the CPT Code 99404 in order to indicate the sessions is billed under EAP. Both Optum and Cigna require the inclusion of the Authorization number on the claim.
https://www.providerexpress.com/content/ope-provexpr/us/en.html
Provider Express Secure Portal · Verify member benefits · Request prior authorization · Update provider demographics and more.
https://eap-provider.optum.com/
If you already have an OHID account, click on the ‘Login with OHID’ button to enter your providerfiles account. Don’t have an account or recently updated