The NC FAST (North Carolina Families Accessing Services through Technology) Provider Portal represents a critical digital platform designed to streamline child care provider services and administrative processes. This innovative system empowers child care providers with comprehensive digital tools to manage their professional responsibilities efficiently and securely.
Official Links
- NC FAST Website: https://ncchildcare.ncdhhs.gov/Services/NC-FAST
- Provider Portal: https://providerportal.nc.gov/
What is the NC FAST Provider Portal?
The Provider Portal is a specialized online platform developed by the North Carolina Department of Health and Human Services to support child care providers. Its primary objectives include:
- Simplifying subsidized child care assistance program management
- Enabling provider self-service capabilities
- Improving case management processes
- Facilitating time and attendance tracking
Who Can Use the Portal?
Child care providers participating in the Subsidized Child Care Assistance program can access the portal. Providers must:
- Maintain an active child care license
- Create an NCID (North Carolina Identity Management) account
- Have internet access
How to Access the Portal
Authentication Requirements
- Create an NCID username and password
- Complete identity verification process
- Link NCID to Provider Portal credentials
Key Portal Features
Provider Capabilities
- Enroll in Subsidized Child Care Assistance program
- Accept children into care
- Update service rates
- Record attendance
- Manage payment information
- View payment history
Privacy and Security
The NC FAST Provider Portal incorporates robust security measures:
- Secure NCID authentication
- Encrypted data transmission
- Role-based access controls
- Compliance with state data protection standards
Customer Support
Technical Support Channels
- Provider Help Desk: 919-813-5460
- Operating Hours:
- Monday-Friday: 8:00 AM – 6:00 PM
- Extended Hours (1st-5th of each month):
- Monday-Friday: 6:00 AM – 9:00 PM
- Saturday: 8:00 AM – 6:00 PM
- Sunday: 12:00 PM – 6:00 PM
Additional Support Resources
- NCID Technical Questions: 800-722-3946
- Email: [email protected]
- County DSS/LPA Contacts: Available through child care contacts lookup
Payment and Billing
The portal supports:
- Direct deposit setup
- Payment history tracking
- Rate change reporting
Important Preparation Steps
- Review provider readiness materials
- Create NCID account
- Complete portal registration
- Set up direct deposit
- Join provider email list
Unprovided Information
Some specific details were not available in the source documents, including:
- Exact registration process screenshots
- Comprehensive step-by-step login instructions
- Detailed troubleshooting guidance
The NC FAST Provider Portal represents a significant technological advancement in child care provider management, offering secure, efficient, and user-friendly digital services.
Note: Always refer to official NC FAST documentation for the most current information.
https://providerportal.nc.gov/
Job Aids. SCCA Login Instructions · SCCA Attendance Statuses and Absence Reasons Reference Guide · SCCA Provider Quick Reference Guide for Vouchers
https://ncchildcare.ncdhhs.gov/Services/NC-FAST
The Provider Portal will be available online and require that the user maintain an NCID (North Carolina Identity Management) username and password.