The National Elevator Industry Health Benefit Plan (NEIHBP) offers healthcare providers a sophisticated digital platform – the Atrezzo Provider Portal – designed to streamline administrative processes and enhance communication between healthcare professionals and the benefit plan system.
Official Links
- Primary Website: https://neibenefits.acentra.com/providers-neibenefits/
- Benefit Plan Website: https://www.neibenefits.org/
What is the Provider Portal?
The Atrezzo Provider Portal is a comprehensive digital management system that enables healthcare providers to:
- Submit and track authorization requests
- Access patient case summaries
- Communicate through integrated messaging
- Manage administrative tasks efficiently
Who Can Use the Portal?
Healthcare providers, medical practices, and authorized medical professionals can access the Atrezzo Provider Portal. Users must complete a registration process to obtain secure access.
Access and Authentication
Login Process
Providers can access the portal through a multi-factor authentication (MFA) system, ensuring robust security:
- New users must complete initial registration
- Existing users follow a specific login protocol
- Multiple authentication methods are supported
Key Features
Portal Capabilities
- Case management
- Authorization request submissions
- Peer-to-peer consultations
- Detailed case review
- Message center communication
Administrative Functions
- User profile management
- Adding additional providers
- Viewing determination letters
- Requesting authorization revisions
Security and Privacy
The portal emphasizes data protection:
- Utilizes multi-factor authentication
- Complies with Google Privacy Policy
- Protects user information through advanced security protocols
Technical Support
Contact Information:
- Email: [email protected]
- Phone: (800) 634-4832
- Fax: (512) 975-7642
Portal Resources
Providers have access to multiple support resources:
- User guides (PDF format)
- Video tutorials
- Step-by-step registration instructions
- Browser compatibility guides
Available Training Materials
- Provider Portal Registration Overview
- Utilization Management User Guide
- Multifactor Registration Instructions
- Portal Functionality Video Tutorials
System Compatibility
The Atrezzo Provider Portal supports:
- Chrome browser
- Edge browser
- Comprehensive cross-platform functionality
Unprovided Information
Some specific details were not explicitly available in the source documents, such as:
- Exact registration time frame
- Detailed cost structure
- Comprehensive feature list beyond provided overview
The National Elevator Industry Health Benefit Plan’s Atrezzo Provider Portal represents a secure, efficient digital platform designed to simplify healthcare provider interactions, streamline administrative processes, and enhance overall communication efficiency.
Disclaimer: This overview is based on available public information as of August 2025. Providers should consult official documentation for the most current details.
FAQ
What is the national elevator industry?Serving global building transportation leaders who manufacture, install and maintain elevators, escalators, and other building transportation equipment.
What is the National Elevator Industry Health Benefit Plan?
-
NEI Benefit Planshttps://www.neibenefits.orgHealth – NEI Benefit PlansWhat you need to know. The National Elevator Industry Health Benefit Plan (the “Health Plan” or the “Plan”) provides generous medical, prescription drug, dental…
What is the phone number for the National Elevator Industry Insurance?If you have any questions concerning the benefits or your eligibility, please feel free to contact the Benefits Office of the National Elevator Industry Benefit Plans at 1-800-523-4702.
What does neihbp stand for?Home – National Elevator Industry Health Benefit Plan.
https://neibenefits.acentra.com/providers-neibenefits/
This video will provide the steps to add new users and how to manage those users. This function is visible to provider portal admin user roles only.
https://www.neibenefits.org/
This website provides an overview of benefits for eligible members of National Elevator Industry Benefit Plans. Refer to the Summary Plan Description (SPD)