Trustmark’s Provider Portal offers healthcare professionals a comprehensive digital platform to streamline patient information management, claims processing, and eligibility verification. Designed to enhance operational efficiency, the portal provides critical self-service tools for medical providers working with Trustmark’s insurance networks.
Official Links
What Providers Can Do
The Trustmark Provider Portal enables medical professionals to:
- Review claims status
- Access patient coverage details
- Check patient eligibility
- Connect with customer service
Access and Login
Providers can log in to the portal by:
- Selecting the appropriate insurance card type (Small Business Benefits/Starmark)
- Using credentials specific to their healthcare organization
- Calling the customer service number listed on the patient’s ID card for additional support
Key Features
Coverage Verification
Quickly check patient insurance coverage and eligibility before providing services.
Claims Management
Track and review the status of submitted claims in real-time.
Patient Information
Access essential patient insurance details securely and efficiently.
Privacy and Security
Trustmark emphasizes data protection with:
- Secure login processes
- Compliance with healthcare information privacy regulations
- Protection of sensitive patient and provider information
Customer Support
Providers can reach customer service by:
- Using the portal’s support features
- Calling the number printed on the patient’s insurance card
- Accessing direct contact options through the provider portal
Technical Specifications
- Platform: Web-based portal
- Supported Insurance Types:
- Voluntary Benefits
- Small Business Benefits
- Life and Health Insurance Solutions
Limitations and Considerations
- Plan design and coverage may vary by state
- Administered by Star Marketing and Administration, Inc.
- Stop-loss insurance provided by Trustmark Life Insurance Company
Unprovided Information
Some specific details were not directly available in the source materials, including:
- Exact login procedure
- Comprehensive list of all portal features
- Specific technical requirements for access
Contact Information
Trustmark Headquarters
400 Field Drive
Lake Forest, IL 60045
The Trustmark Provider Portal represents a valuable digital tool for healthcare providers, offering streamlined access to patient insurance information, claims processing, and essential administrative functions.
Disclaimer
Trustmark® and Trustmark Small Business Benefits® are trademarks of Trustmark Insurance Company. Other trademarks belong to their respective owners.
Note: This information is current as of the 2025 website content and may be subject to change.
FAQ
What is the new name for Trustmark health benefits?Trustmark Health Benefits has recently changed their name to Luminare Health. Between now and Summer 2024, you’ll start to see their new name in place of Trustmark. This change does not affect your benefits. Plan participants can continue to use the current Trustmark member ID card for the 2023-2024 Plan Year.
Is Trustmark Insurance part of Cigna?Cigna® and all other trademarks are the property of their respective owners, which are not affiliates of Star Marketing and Administration, Inc., and Trustmark Life Insurance Company.
Can I cash out my Trustmark life insurance policy?Did you know that with a partial surrender you can get cash out of your policy without canceling your policy? To check if you are eligible for a partial surrender, contact Trustmark Customer Care at (800) 918-8877 or [email protected].
What is a prior authorization for Trustmark health benefits?Prior Authorization is a feature of your pharmacy benefit plan that helps ensure selected drugs prescribed are the most appropriate and cost-effective choice. Refer to the next page for a list of drugs that require Prior Authorization. The Prior Authorization Program is administered by WellPoint NextRxSM.
https://www.trustmarkbenefits.com/providers
Providers can access the Health Benefits provider portal or the Small Benefits provider portal. Both Trustmark provider portals contain benefit and claim
https://trustmarkbenefits.com/
Trustmark offers solutions that help enhance wellbeing and provide greater financial security. Our client-first approach and strategic benefit strategy