The Memorial Hermann Health Plan Provider Portal represents a comprehensive digital platform designed to streamline healthcare provider interactions, offering efficient tools and resources for medical professionals seeking quick, secure access to critical patient and claims information.
Official Links
- Provider Portal: HealthTrio connect – connect Login
- Memorial Hermann Health Plan Provider Page: For Providers
What Providers Can Do
The Provider Portal offers an extensive range of functionalities, enabling healthcare professionals to:
- Perform self-registration
- Check patient eligibility
- Search authorizations
- Review claims
- Export claims reports
- Print Explanation of Payments
- Receive health plan notifications
User Access and Registration
Eligibility for Registration
Providers can register with the following credentials:
- Exact Provider Name
- National Provider Identifier (NPI)
- Phone Number
- Tax ID
- Check number within the last 12 months
Registration Roles
Providers can register under multiple user roles:
- Office Manager
- Biller
- Clinical Staff
- Clerk
Registration Process
- First registrant becomes the Local Administrator
- Account processing takes approximately 72 hours
- Local Administrators can add additional users, bypassing the standard timeline
Portal Features
The Memorial Hermann Health Plan Provider Portal includes:
Patient Inquiry
- Demographic Information
- Primary Care Physician (PCP)
- Policy Number
- Group Details
Eligibility Management
- Benefit Plan Description
- Recent Claims
- Limits and Accumulators
- Deductibles and Out-of-Pocket Expenses
Claims Center
Comprehensive claims management with details such as:
- Facility and Professional Claims
- Medical Claim ID
- Date(s) of Service
- Claim Status
- Diagnosis
- Received Date
- Payment Details
Technical Requirements
- Recommended Browsers: Google Chrome or Microsoft Edge
- Clear browser cookies and cache before accessing
- JavaScript must be enabled
Customer Support
For technical assistance or registration questions, contact:
- Customer Service: (855) 645-8448
Privacy and Security
Memorial Hermann Health Plan complies with federal civil rights laws and maintains non-discriminatory practices regarding race, color, national origin, age, disability, and sex.
Important Notes
- The previous provider portal was sunset on 11/30/2021
- Local Administrators can manage user access
- Technical issues can be reported through the portal’s messaging center
Unprovided Information
Some specific details about advanced portal functionalities or future updates were not available in the provided sources.
The Memorial Hermann Health Plan Provider Portal offers a robust, secure platform for healthcare providers to manage patient information, claims, and administrative tasks efficiently.
Note: All information is current as of the Memorial Hermann Health Plan website content in August 2025.
FAQ
What is the phone number for Memorial Hermann claims?Eligibility: Please call customer service for eligibility at (855) 645-8448. 2025 Claim Processing Notice: All Address: All addresses on claims submitted -must match the current address on file in our system as address we have on file.
What is the phone number for Memorial Hermann employee health?You may also call (713) 338-6519 or (800) 778-8935 to learn more. For Memorial Hermann employees with questions about the Wellness Program, please email [email protected].
What is the timely filing limit for Memorial Hermann health plan?The original claim must be received by The Health Plan 180 days from the date of service. In the event the claim requires resubmission, health care providers have 180 days from the date of the original denial or 180 days from the DOS, whichever is greater.
https://healthplan.memorialhermann.org/for-providers
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https://healthplan.memorialhermann.org/for-providers/resource-center/provider-portal-training
What can I do on the Provider Portal? · Self-Register · Check Eligibility · Search Authorizations · Check Claims · Export Claims in a Report · Print Explanation