The John Hancock Long-Term Care (LTC) Provider Portal is a comprehensive online platform designed to streamline the claims and reimbursement process for healthcare providers offering long-term care services. This digital solution simplifies interactions between care providers and John Hancock’s long-term care insurance team.
Official Links
- Claims Help Center: https://www.johnhancock.com/help-center/long-term-care/claims.html
- Provider Portal (Direct Access): https://ltc.customer.johnhancock.com/s/provider
What Providers Can Do
Healthcare providers can use the portal to:
- Update provider information
- Submit care provider details
- Manage claim-related documentation
- Track claim status
- Submit service invoices
- Verify provider eligibility
Provider Eligibility Requirements
Providers must meet specific criteria outlined in the John Hancock LTC policy, including:
- Providing documented long-term care services
- Submitting detailed service invoices
- Meeting policy-defined qualification standards
Accessing the Portal
Provider Registration Process
- Contact John Hancock at 800-233-1449
- Complete required provider verification forms
- Receive online portal access credentials
Documentation Needed
- Provider name
- Provider address
- Provider phone number
- Type of care services offered
Key Features
Invoice Submission
- Submit itemized invoices online
- Include specific service details:
- Date of service
- Type of service
- Detailed charge breakdown
- Recommended submission frequency: Every 30 days
Billing Specifications
- Reimbursement follows a detailed review process
- Invoices must not be for advanced billing
- Daily care charges must be explicitly itemized
Privacy and Security
John Hancock emphasizes robust security protocols:
- HIPAA compliance
- Secure online account management
- Protected information transmission
- Requires proper authorization for claim discussions
Customer Support
Contact Information:
- Claims Support: 800-233-1449
- Online Message Center (after account registration)
- Dedicated claims processing team
Important Considerations
Elimination Period
- Specific requirements vary by individual policy
- Medicare charges may count toward elimination period
- Requires submission of detailed UB04 forms
Reimbursement Model
- Primarily a reimbursement-based system
- Actual incurred expenses up to policy-defined maximums
- Requires detailed, post-service invoicing
Unprovided Information
Some portal-specific details were not available in the provided documentation, including:
- Exact login procedure
- Specific user interface details
- Mobile app availability
The John Hancock Long-Term Care Provider Portal offers healthcare professionals a streamlined, secure method for managing long-term care insurance claims and reimbursements.
Recommended Next Steps:
- Review individual policy details
- Prepare comprehensive service documentation
- Contact John Hancock for specific portal access instructions
Disclaimer: Providers should always verify current procedures directly with John Hancock.
FAQ
When did John Hancock stop selling long-term care insurance?John Hancock Discontinues LTC Insurance Sales
One of the pioneers of long term care insurance announced today it is making the difficult decision to stop selling long term care insurance policies effective December 2, 2016.
How do I claim on my John Hancock long-term care insurance?The quickest way to start a claim is online. Please sign into your account to get started. You will see “Start a Claim” as an option and provide information regarding the claim. You may also contact a customer service rep at 800-233-1449 to help with the Claims Process.
Does John Hancock offer long-term care?A John Hancock long-term care (LTC) insurance policy represents a promise — to provide the best and most comprehensive help, support, and service, when and where you need care. insurance products to meet people’s needs. innovative LTC insurance providers in the industry.
What is the phone number for John Hancock long-term care provider?Or you can call us at 800-233-1449.
https://ltc.customer.johnhancock.com/s/provider
Managing your claim online is convenient and secure. Sign in or register to access benefit information, view your current coverage levels or manage your claim.
https://www.johnhancock.com/help-center/long-term-care/claims.html
Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account.