Guarantee Trust Life Insurance Company (GTL), a mutual insurer founded in 1936 and headquartered in Glenview, Illinois, provides health, accident, life, and special risk insurance programs across 49 states and the District of Columbia. The GTL Provider Portal is a secure online platform designed for healthcare professionals to streamline claims management, verify patient eligibility, and access Explanation of Benefits (EOB), enhancing efficiency in patient care coordination.
What Providers Can Do
The GTL Provider Portal enables healthcare professionals to:
- Conduct claims inquiries and status checks
- Verify patient eligibility for coverage
- Search and access Explanation of Benefits (EOB)
Access and Login
- Portal URL: myaccount.gtlic.com/providerportal/providerportalhome
- Login: Use your provider credentials (Tax ID and other verification details) to access the dashboard for claims, eligibility, and EOB sections.
- Mobile Access: Web-based; compatible with standard browsers—no dedicated app mentioned.
Operating Hours
- Monday – Thursday: 7:00 a.m. – 5:00 p.m. CST
- Friday: 8:00 a.m. – 12:00 p.m. CST
- Available 24/7 for self-service inquiries outside hours, with support during business times.
Key Portal Features
Claims Search Capabilities
Providers can search claims using the following required information:
- Provider Tax ID
- Patient Details:
- Policy Number
- First Name
- Last Name
- Date of Birth
- Last 4 digits of Social Security Number
- Zip Code
Access the claims search directly at myaccount.gtlic.com/providerportal/ClaimSearchHome.
Eligibility Inquiries
Quick verification of patient coverage status using policy and demographic details.
Explanation of Benefits (EOB) Access
View digital EOB statements for processed claims.
Important Claim Search Limitations
- EOBs prior to July 10, 2019, 12:00 a.m. are not viewable online—contact support for archived records.
Privacy and Security
The GTL Provider Portal employs robust security measures, including industry-standard encryption for all data transmissions, to protect sensitive patient and provider information. It complies with HIPAA and other relevant privacy regulations, ensuring secure handling of protected health information.
Customer Support
- Provider Inquiries Phone: 866-851-0284 (Monday–Thursday 7 a.m.–5 p.m. CST, Friday 8 a.m.–12 p.m. CST)
- Claims Inquiries Phone: 800-338-7452
- General Policyholder Support: 800-338-7452
- Life and Health Agents: 800-323-6907
- Address: 1275 Milwaukee Avenue, Glenview, IL 60025
- Email/Assistance: Use the portal’s contact form or call during operating hours for technical difficulties.
FAQs
What is the phone number for Guarantee Trust Life provider?
Provider Inquiries: 866-851-0284; Claims Inquiries: 800-338-7452.
How do I check the status of my policy?
Log in to the Provider Portal at myaccount.gtlic.com/providerportal to verify eligibility or claims status using patient details.
Is Guarantee Trust Life a Medicare supplement?
Yes, GTL offers Medicare Supplement (Medigap) plans, including Plan A for basic benefits like Medicare Part A coinsurance and hospital costs, available in most states with variations by location.
Where is GTL insurance located?
GTL is headquartered at 1275 Milwaukee Avenue, Glenview, IL 60025.
What is GTL in healthcare?
GTL refers to Guarantee Trust Life Insurance Company, which provides group-term life (GTL) insurance as an employer benefit, along with health and accident coverage.
Best Practices for Providers
- Ensure all required patient information is accurate and up-to-date before searching.
- Use the portal during specified operating hours for live support if needed.
- Prepare necessary documentation (e.g., policy numbers) before accessing the portal.
- Protect patient confidentiality—avoid sharing login details and log out after sessions.
- For archived EOBs or complex issues, call provider support directly.
Additional Notes
GTL emphasizes integrity, innovation, and personal service, with family-led leadership spanning three generations. For Medicare Supplement details or state-specific availability, contact the Life and Health Sales Department at 1-800-323-6907.
The GTL Provider Portal is a vital tool for efficient healthcare claims management—access it securely to support your patients!
Disclaimer
This information is based on available documentation as of October 2025. Providers should verify current portal features and access methods directly with Guarantee Trust Life Insurance. For emergencies or urgent claims, contact support immediately.