Essence Healthcare offers a dedicated Provider Portal designed to streamline healthcare professional interactions, support administrative tasks, and enhance patient care coordination. This portal serves as a critical digital platform for healthcare providers to manage various professional responsibilities efficiently and securely.

Official Links

• Primary Provider Portal: https://provider.essencehealthcare.com/
• Login Page: https://provider.essencehealthcare.com/v3app/publicservice/loginv1/login.aspx

What Healthcare Providers Can Do

The Essence Healthcare Provider Portal enables professionals to:

• Access patient information
• Submit claims
• Process referrals
• Manage patient eligibility inquiries
• Communicate securely about patient care

Accessing the Portal

Login Process

1. Navigate to the login page
2. Enter username and password
3. Complete two-factor authentication using:
   • Text message
   • Email
   • Authenticator app
   • Fixed code option

Two-Factor Authentication

For enhanced security, the portal requires additional identity verification before login. Users can choose their preferred verification method:

• SMS verification
• Email verification
• Authenticator app
• Fixed code entry

Customer Support

Providers can access support through multiple channels:

Technical Support

• Phone: 1-866-397-2812
• Email: [email protected]

Customer Service

• Phone: 1-866-597-9560
• TTY: 711
• Email: [email protected]

Mailing Addresses

Customer Service (Arkansas, Illinois, Kentucky, Missouri, Ohio plans)

Essence Healthcare
P.O. Box 5907
Troy, MI 48007

Contracting Information

13900 Riverport Dr.
Maryland Heights, MO 63043

Privacy and Security

The portal emphasizes robust security measures:

• Two-factor authentication
• Secure login process
• Option to remember devices for 14 days
• Warnings about using public/shared computers

Additional Notes

Current Support Context

Essence Healthcare is currently supporting communities impacted by recent storms, offering additional assistance for:

• Accessing care
• Getting prescriptions
• Providing extra support

Unprovided Information

The following details were not explicitly available in the source materials:

• Specific app download instructions
• Detailed billing or payment portal features
• Comprehensive list of all portal functionalities

Recommendations for Providers

1. Keep login credentials confidential
2. Use secure, private devices for portal access
3. Utilize two-factor authentication
4. Contact customer support for any access issues

The Essence Healthcare Provider Portal represents a secure, efficient platform designed to support healthcare professionals in delivering optimal patient care through streamlined digital interactions.

Last Updated: August 2025