The SC Solutions Provider Portal offers healthcare professionals a streamlined digital platform for managing patient referrals and accessing critical medical information for the Medically Complex Children’s Waiver (MCCW) program. This secure online system enables efficient communication and management of patient-related services.
Official Links
- Online Referral Portal: https://phoenix.scdhhs.gov/cltc_referrals/new
- Referral Support Phone: 888-971-1637
What Providers Can Do
Healthcare professionals can utilize the Provider Portal to:
- Submit medical referrals
- Access patient eligibility information
- Initiate Medical Eligibility Assessments (MEA)
- Track referral status
- Manage patient care coordination
Eligibility and Access
Referral Process
Referrals can be made by:
- Healthcare providers
- Individuals with knowledge of patient needs
- Authorized representatives with patient permission
Eligibility Criteria
The portal supports referrals for the Medically Complex Children’s Waiver (MCCW), which requires:
- Medical Eligibility Assessment (MEA)
- Level of Care Assessment
- Scoring of Skilled or Intermediate level
Portal Access Requirements
While specific login details are not fully available from the provided sources, providers should:
- Have authorized credentials
- Ensure HIPAA compliance
- Maintain patient confidentiality
Support and Assistance
Contact Information
- Phone: 1-888-827-1665
- Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
- Emergency: Call 9-1-1 for medical emergencies
Language Support
- Language assistance available
- Toll-free: 1-888-549-0820
- TTY: 1-888-842-3620
Privacy and Security
The portal emphasizes:
- Secure patient information management
- Compliance with healthcare privacy regulations
- Protected referral transmission
Unprovided Information
Details not available in the source documents include:
- Specific login procedures
- Detailed app download instructions
- Comprehensive portal feature list
SC Solutions’ Provider Portal represents a critical tool for healthcare professionals managing complex pediatric medical cases, offering a centralized, secure platform for patient referrals and care coordination.
Disclaimer: Information is current as of August 2025, based on available sources.
https://providers.phoenix.scdhhs.gov/login
Referrals may be made online at https://phoenix.scdhhs.gov/cltc_referrals/new or by calling toll-free 888-971-1637.
https://sc-solutions.org/participants/become-a-member/
Learn the fundamentals of the Phoenix Provider Portal and the Care Call system. This course is for new staff or any provider staff who needs a refresher on