Healthcare providers working with Cigna Medicare Advantage now have a powerful digital platform designed to streamline patient management and administrative tasks. The Cigna Provider Portal offers comprehensive tools to enhance practice efficiency and patient care coordination.
Official Links
- Cigna Healthcare Providers: https://www.cigna.com/health-care-providers
- Cigna Medicare Providers: https://medicareproviders.cigna.com/
What Is the Provider Portal?
The Cigna for Health Care Professionals online portal is a robust digital platform that enables healthcare professionals to:
- Check patient claims status
- Update provider directory information
- Manage day-to-day office tasks
- Access critical patient benefit information
Access and Login
Important Update
Starting June 4, 2025, providers will access enhanced online capabilities through Availity Essentials™.
Login Options:
- CignaforHCP Portal
- HSConnect Portal (Specific for Arizona Providers)
Key Features
Provider Resources
The portal provides access to:
- Cultural competency tools
- Genetic testing resources
- Behavioral and mental health support materials
- Pharmacy management tools
Claims and Billing
Providers can:
- File electronic claims
- Track claim status
- Manage electronic payments
- Process referrals
- Handle appeals and disputes
Privacy and Security
Cigna emphasizes robust security measures, ensuring:
- HIPAA compliance
- Secure data transmission
- Protection of patient and provider information
Network and Credentialing
The portal supports:
- Medical credentialing
- Behavioral health credentialing
- Dental provider credentialing
- International provider credentialing process
Support Channels
Healthcare professionals can get support through:
- Medical and Dental Support: 1 (800) 88-CIGNA (882-4462)
- Behavioral Health Support: 1 (800) 926-2273
- Pharmacy Inquiries: Email support available
Additional Resources
Provider Newsroom
- 24/7 access to policy updates
- Health plan information
- Industry news
Patient Support
- Find in-network providers
- View drug formularies
- Access cultural competency resources
Upcoming Changes
Important Transition Notice:
Cigna Healthcare Medicare Advantage is transitioning to HealthSpring:
- Benefit plans will roll out under HealthSpring during the 2025 annual enrollment period
- Starting January 2026, providers will see patients with HealthSpring benefit coverage
Unprovided Information
Some specific details were not explicitly available in the source documents, such as:
- Exact app download instructions
- Detailed login procedure steps
- Comprehensive billing feature specifics
The Cigna Medicare Provider Portal represents a comprehensive digital solution for healthcare professionals, offering streamlined access to critical patient and administrative tools.
Disclaimer: Information is current as of August 2025, based on Cigna Healthcare provider documentation.
FAQ
Does Cigna Medicare have a provider portal?Availity Essentials is now Cigna Healthcare® Medicare Advantage’s provider portal. Cigna Healthcare® Medicare Advantage is always looking for ways to simplify business processes and improve your online experience, giving you access to the information and tools you need most.
What is Cigna Medicare called?As of 2026, Cigna Healthcare Medicare will officially rebrand to HealthSpring—a trusted name making its return with renewed energy and focus. This change follows the acquisition of Cigna’s Medicare business by Health Care Service Corporation (HCSC) in March 2025.
Does Cigna have an online portal?myCigna: Your Secure Member Portal. Our web and mobile apps provide 24/7/365 live support and access to all details of your plan.
Why are doctors dropping Cigna?
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American Medical Associationhttps://www.ama-assn.orgPhysicians can’t proceed with Cigna class action, but patients canMay 8, 2024 — Physicians allege misconduct. The AMA Litigation Center and the state medical associations alleged “that Cigna’s misconduct is riddled with conflicts…
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ProPublicahttps://www.propublica.orgCigna Pressured Her to Review Patients’ Cases Too Quickly, Says …Apr 29, 2024 — As ProPublica and The Capitol Forum reported last year, Cigna built a computer program that allowed its medical directors to deny certain claims in …
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ProPublicahttps://www.propublica.orgHow Cigna Saves Millions by Having Its Doctors Reject Claims …Mar 25, 2023 — (ProPublica employees’ health insurance is provided by Cigna.) Former Cigna doctors confirmed that the review system was used to quickly reject clai…
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D Magazinehttps://www.dmagazine.comLocal Physicians Say Cigna Owes Them Thousands and “Will Not Stand By” With Inaction – D Magazine
https://medicareproviders.cigna.com/
Access Cigna Healthcare provider resources for coverage and claims information, HIPAA compliance standards, credentialing instructions, and more.
https://www.cigna.com/health-care-providers
Availity Essentials is now Cigna Healthcare® Medicare Advantage’s provider portal · Validate eligibility and benefits · Check the status of claims · Submit