Carelon Medical Benefits Management (MBM) provides healthcare providers with a comprehensive online portal designed to streamline administrative processes and enhance communication. This digital platform offers medical professionals secure access to critical information and services, transforming how healthcare providers interact with medical benefit management systems.
Official Links
- Portal Website: https://www.providerportal.com/
- Web Customer Service: (800) 252-2021
What Is the Carelon Provider Portal?
The Carelon MBM provider portal is a web-based platform that enables healthcare providers to:
- Access patient information
- Submit and track requests
- Manage administrative tasks
- Communicate securely with Carelon Medical Benefits Management
System Requirements
To ensure optimal performance, providers should use:
- Microsoft Edge (version 101.0.1210.39 or higher)
- Google Chrome (version 101.0.4951.64 or higher)
- Mozilla Firefox (version 100 or higher)
- Minimum screen resolution: 1024×768
Access and Authentication
Login Process
- Use your email address and password
- Multi-factor authentication (MFA) is mandatory
- New users will be automatically set up for MFA during registration
Account Management
Important Login Conditions:
- Account locks after 45 days of inactivity
- Locked after multiple unsuccessful login attempts
- Requires re-registration if account is disabled
Security Features
Carelon MBM prioritizes data protection through:
- Multi-factor authentication
- Regular account security checks
- Automatic logout for inactivity
- Strict username and password protocols
System Maintenance
Weekly Maintenance Schedule:
- Every Sunday
- 12:30 PM – 6:00 PM CST
- Urgent requests: Contact health plan number on member ID card
Registration Process
- Navigate to provider portal website
- Click “Register” button
- Complete registration form
- Wait for approval email
- Verify username and password
Registration Status
- Pending registrations are reviewed
- Approval email sent upon successful verification
Customer Support
Web Customer Service
- Phone: (800) 252-2021
- Available for account-related inquiries
- Assists with registration and access issues
Privacy and Compliance
- Covered by Carelon’s Privacy Policy
- Adheres to Terms of Use
- Ensures healthcare information confidentiality
Unprovided Information
Some details not explicitly available in the source document include:
- Specific portal features
- Detailed registration steps
- Comprehensive service offerings
Additional Resources
- Provider Connection Newsletter
- Support links available on portal
- Browser update recommendations provided
The Carelon Medical Benefits Management provider portal represents a secure, efficient platform for healthcare providers to manage administrative tasks, enhance communication, and streamline patient care processes.
Disclaimer: Information based on Carelon MBM provider portal documentation as of August 2025.
Keywords: Carelon health provider portal, medical benefits management, healthcare provider access
FAQ
What is the Carelon provider portal?Our provider portal provides convenient tools and resources for processing claims, obtaining claims information, verifying eligibility status, and more.
How do I contact Carelon for providers?Please contact Carelon Medical Benefits Management at (800) 252-2021 to find out how to initiate a request and to be connected with the applicable Carelon Medical Benefits Management toll-free number.
How do I submit a prior authorization to Carelon?To request a prior authorization, register with Carelon and then submit your request online or by phone at 866-666-0776. Prior authorization isn’t required for the following: Emergency room services. Inpatient hospitalization.
Who owns Carelon health?
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Wikipedia, the free encyclopediahttps://en.wikipedia.orgCarelon Health – WikipediaCarelon Health, (formerly CareMore) a subsidiary of Elevance Health through its Carelon brand, is an integrated health plan and care delivery system for Medicar…
https://providerportal.carelonhealth.com/
Log in to the Carelon MBM Provider Portal (formerly AIM provider portal) to submit a new case for prior authorization or check the status of an existing
https://www.providerportal.com/
Our provider portal provides convenient tools and resources for processing claims, obtaining claims information, verifying eligibility status, and more.