The CareCentrix Provider Portal represents a comprehensive digital platform designed to streamline healthcare provider interactions, offering a robust set of tools for managing patient services, authorizations, and claims with unprecedented efficiency.
Official Links
- Provider Portal Sign-Up: https://www.carecentrixportal.com/ProviderPortal/signUpForProviderPortal.do?command=loadUserTypes
- Provider Portal Home: https://www.carecentrixportal.com/ProviderPortal/homePage.do?displayLandingPage=N
What Healthcare Providers Can Do
The CareCentrix Provider Portal empowers healthcare providers with multiple critical functionalities:
- Submit authorization requests 24/7
- Access real-time authorization information
- View current claim payment statuses
- Submit backup documentation
- Manage patient records
- Expedite authorization processing
Who Can Use the Portal
The portal supports various healthcare provider types, including:
- Sleep Diagnostic Providers
- Facilities
- Health Plans
- Ordering Physicians
- Rendering Providers (Contracted and Non-Contracted)
- Home Health Agencies
- Durable Medical Equipment (DME) Providers
Supported Health Insurance Networks
Currently, the portal supports providers associated with:
- FALLON
- Mass General Brigham Health Plan
- Florida Blue Sleep
Access and Registration Process
Registration Requirements
Providers must:
- Select their specific user type
- Provide insurance network information
- Complete a registration form
- Verify email for one-time passcode authentication
Portal Features and Services
Key Advantages
- 24/7 Authorization Submissions
- Real-Time Information Access
- Faster Authorization Turnaround
- Patient Management Tools
- Comprehensive Documentation Submission
Privacy and Security
The portal emphasizes data protection with:
- One-time passcode email verification
- Secure login processes
- HIPAA compliance mechanisms
Technical Specifications
- Recommended Browser: Google Chrome
- Optimal Resolution: 1280 x 800
- Current Build Version: 2.90.14
Customer Support
For inquiries and support, providers can contact:
- Email: [email protected]
Recent Important Updates
The portal provides timely notifications about:
- Prior authorization requirement changes
- FDA device recalls
- Billing practice updates
Limitations and Considerations
Providers should note:
- Some health plans may require additional enrollment processes
- Careful physician/facility information verification is crucial
- Potential session timeouts if inactive
Compliance Warning
Healthcare providers must ensure:
- Accurate information submission
- Compliance with HIPAA regulations
- Proper patient information handling
Additional Resources
The portal offers extensive educational resources, including:
- Provider manuals
- Medical coverage policies
- Training materials
- Newsletters
- Reference guides
The CareCentrix Provider Portal offers a comprehensive, secure, and efficient platform for healthcare providers to manage patient services, streamline administrative tasks, and enhance overall healthcare delivery.
Disclaimer: Information current as of August 2025, based on available portal documentation.
https://www.carecentrixportal.com/ProviderPortal/homePage.do?displayLandingPage=N
Forgot Password? Home. Authorizations; Request an Initial Authorization Request a Reauthorization Edit an Authorization Authorization Status. Claims.
https://www.carecentrixportal.com/ProviderPortal/signUpForProviderPortal.do?command=loadUserTypes
To sign up, complete the form. For some, register at https://eportal.carecentrix.com. You’ll receive a one-time passcode via email. Select “Rendering Provider