The Bright Horizons Back-Up Care Advantage® Provider Portal is a specialized online platform designed to support care providers in managing their professional services efficiently and securely. This digital interface offers care professionals a centralized system for handling reservations, communications, and administrative tasks.

Official Links

• Provider Portal Login: https://providernetwork.brighthorizons.com/Account/Login
• Bright Horizons Backup Care: https://backup.brighthorizons.com/

What Providers Can Do

Care providers utilizing the Bright Horizons Provider Portal can:

• Manage care reservations
• Update staffing information
• Follow up on family requests
• Clarify care details
• Access professional resources

Access and Login Requirements

Login Credentials

Providers must adhere to specific password requirements:

• 8-16 characters in length
• Must include at least 3 of 4 elements:
  • Uppercase characters (A-Z)
  • Lowercase characters (a-z)
  • Digits (0-9)
  • Non-alphanumeric characters (e.g., !,$#,%)

Account Activation

Providers who have previously registered through other Bright Horizons platforms can activate their existing account directly on the portal.

Support and Assistance

For portal-related inquiries or technical support, providers can:

• Email: [email protected]
• Utilize the portal’s built-in chat support system

Privacy and Security

The portal emphasizes user data protection with:

• Secure login protocols
• Strict password complexity requirements
• Compliance with data privacy standards

Key Features

1. Reservation Management
2. Caregiver Restaffing
3. Individual Staffing Updates
4. Family Request Tracking
5. Care Detail Clarification

Customer Support

Contact Information:

• Email: [email protected]
• Portal Chat Support
• Available during business hours

Limitations and Unprovided Information

Some specific details were not available in the source materials, including:

• Exact support hours
• Detailed app download instructions
• Comprehensive feature list

Legal and Compliance

The portal operates under:

• © 2025 Bright Horizons Family Solutions LLC
• Governed by:
  • Privacy Policy
  • Terms of Use
  • Trademark Notices

The Bright Horizons Back-Up Care Advantage® Provider Portal represents a streamlined, secure digital solution for care providers, offering comprehensive tools to manage professional services effectively.

Disclaimer: Information is current as of August 2025, based on available documentation.