The Carelon Medical Benefits Management (MBM) Provider Portal represents a critical digital platform designed to streamline healthcare provider interactions, offering secure and efficient access to essential administrative and clinical resources.

Official Links

• Privacy Policy: Referenced on provider portal
• Terms of Use: Referenced on provider portal

What is the Carelon MBM Provider Portal?

The Carelon MBM Provider Portal is a web-based platform specifically engineered for healthcare professionals to manage various administrative and clinical tasks. This digital interface supports healthcare providers by offering:

• Secure access to provider-specific information
• Streamlined administrative processes
• Enhanced communication channels

Who Can Use the Portal

The portal is exclusively available to:

• Registered healthcare providers
• Medical professionals
• Authorized medical support staff

Access and Login Requirements

System Requirements

To ensure optimal performance, providers must meet these technical specifications:

• Compatible Browsers:
  • Microsoft Edge (v101.0.1210.39+)
  • Google Chrome (v101.0.4951.64+)
  • Mozilla Firefox (v100+)
• Minimum Screen Resolution: 1024×768
• JavaScript must be enabled

Login Considerations

• Multi-Factor Authentication (MFA) is mandatory
• Users must use their email address for login
• Account may be locked after 45 days of inactivity

Key Security Features

Account Management

• Automatic account lockout after 45 days of inactivity
• Security lockout after multiple unsuccessful login attempts
• Mandatory multi-factor authentication

Authentication Process

1. Enter registered email address
2. Provide password
3. Complete MFA verification
4. Confirm identity

System Maintenance

Important Maintenance Schedule:

• Unavailable: Sundays
• Time: 12:30 PM – 6:00 PM CST
• Urgent Requests: Contact health plan number on member ID card

Customer Support

Web Customer Service:

• Phone: (800) 252-2021
• Available for account-related inquiries
• Assists with registration and access issues

Registration Process

New User Registration

• Submit registration request
• Await approval review
• Receive email verification
• Set up multi-factor authentication

Account Activation

• Registration pending review
• Email sent upon approval
• Verify username and password

Unprovided Information

The following details were not explicitly mentioned in the source document:

• Specific portal features
• Detailed registration steps
• Comprehensive service offerings

Privacy and Compliance

• Copyright: Carelon Medical Benefits Management, Inc. (2025)
• User agreement required upon portal access
• Compliance with privacy and terms of use policies

Important Recommendations

1. Keep browser updated
2. Enable JavaScript
3. Maintain accurate contact information
4. Regularly access portal to prevent account lockout

The Carelon MBM Provider Portal offers healthcare professionals a secure, efficient platform for managing administrative tasks while maintaining robust security protocols.

Note: Always refer to the most current portal guidelines and contact customer support for specific inquiries.