The AlohaCare Provider Portal is a comprehensive online platform designed to support healthcare providers serving Medicaid and Medicare members across Hawaii. This digital tool enables seamless interaction, information management, and efficient healthcare delivery for professionals working with AlohaCare’s network of nearly 7,000 providers.
Official Links
- Provider Portal Login: https://aconline.alohacare.org/ACLogin.aspx
- AlohaCare Provider Website: https://www.alohacare.org/providers/Default.aspx
What Providers Can Do
The Provider Portal offers multiple functionalities to support healthcare professionals:
Key Features
- Access patient information
- Submit authorizations
- Review formularies
- Access medical policies
- Manage provider resources
- Submit claims
- Coordinate care
Who Can Use the Portal
The portal is exclusively available to:
- Contracted healthcare providers
- Physicians
- Specialists
- Facility providers
- Ancillary providers
Accessing the Portal
Login Process
- Navigate to the official login page
- Enter assigned username
- Enter password
- Click “Log In”
Additional Access Options
- Forgot Password link available
- Option to register for a new account
- Help resources provided
Privacy and Security
AlohaCare emphasizes:
- Secure login credentials
- Protected health information management
- Compliance with healthcare privacy regulations
Customer Support
Providers can reach AlohaCare through:
- Phone: 808-973-1650
- Toll-Free: 800-434-1002
- Email: [email protected]
Unique Provider Support Features
Dedicated Support
- Assigned Provider Service Representative
- Personalized assistance
- Timely response to inquiries
Care Coordination
- Community-based health coordination staff
- Collaborative care approach
- Support for unique member circumstances
Community-Focused Approach
AlohaCare’s provider portal reflects their commitment to:
- Culturally relevant care
- Addressing social determinants of health
- Supporting Hawaii’s healthcare ecosystem
Important Notes
- Serves approximately 80,000 Hawaii residents
- Covers Medicaid and Medicare populations
- Second-largest QUEST (Medicaid) plan in Hawaii
Unprovided Information
Some specific portal functionalities were not detailed in the source documents, including:
- Exact login process screenshots
- Comprehensive feature list
- Specific technical requirements
The AlohaCare Provider Portal represents a robust, user-friendly platform designed to enhance healthcare provider interactions, streamline administrative processes, and ultimately improve patient care across Hawaii.
Contact Information
AlohaCare
1357 Kapi’olani Blvd., Suite G101
Honolulu, HI 96814
Last Updated: January 21, 2025
FAQ
Is AlohaCare Hawaii Medicaid?We specialize in QUEST (Medicaid) health insurance to people living on Oahu, Kauai, Molokai, Lanai, Maui and Hawaii Island. We are mission driven to care for people who are underserved with specific health needs. We provide health care coverage for Hawaii’s QUEST (Medicaid) beneficiaries.
How much is AlohaCare?
| Plan ID H5969-003-0 Overview | |
|---|---|
| Plan Year: | 2025 |
| Monthly Premium: | $0.00 Plus your Medicare Part B premium. |
| Health Plan Deductible: | $0.00 |
| Annual Out-of-Pocket Maximum: | $9,350.00 (In-Network) |
What is the payer ID for AlohaCare?
-
Claim.MD | Trusted Medical Claims Clearinghousehttps://www.claim.mdPayer ID: ALOHA – Trusted Medical Claims ClearinghouseAlohaCare. Payer ID: ALOHA. ERA. Additional IDs. 99030. Need to submit electronic claims to this payer? It’s demo time!
What is the phone number for AlohaCare credentialing?Contact Us
You may contact our Provider Relations Call Center at 808-973-1650 or toll-free at 1-800-434-1002 or submit your inquiry via email to [email protected] if you have any questions.
https://aconline.alohacare.org/
Log In. User Name: * Required. Password: * Required. Log In. Forgot Password? Register For New Account · Help. ©2025 AlohaCare. All rights reserved.
https://www.alohacare.org/providers/Default.aspx
AlohaCare provides comprehensive medical and prescription drug coverage through a statewide network of contracted physicians and providers.