The Aetna Better Health of Illinois Provider Portal represents a comprehensive digital platform designed to streamline healthcare administrative processes, enabling providers to focus more on patient care and less on paperwork. This robust online tool offers healthcare professionals a centralized system for managing critical practice operations efficiently and securely.
Official Portal Links
What Providers Can Do
The Provider Portal offers an extensive range of functionalities to support healthcare professionals:
Key Functions
- Submit and track claims through Change Healthcare
- Check patient eligibility and benefits
- Submit and monitor prior authorizations
- Process appeals and grievances
- Submit disputes and reconsiderations
- Message Claims Inquiry Claims Resolution (CICR) department
- Submit HEDIS® record submissions
Accessing the Portal
Registration Process
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If your practice uses Availity:
- Contact your administrator for username
- Call Availity at 1-800-282-4548 for assistance
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For new Availity users:
- Use online registration link
- Browse available registration resources
Features and Services
Enhanced Capabilities
- Real-time claims status inquiries
- Downloadable Explanation of Benefits (EOB) in PDF
- Eligibility and benefits verification
- Authorization submission and tracking
Privacy and Security
Aetna Better Health of Illinois emphasizes:
- Compliance with federal civil rights laws
- Non-discrimination policies
- Secure data handling
- Confidential communication channels
Customer Support
Provider Services
- Phone: 1-866-329-4701
- Hours: Monday-Friday, 8:30 AM to 5:00 PM
- TTY: 711
Technical Support
- Availity Client Services
- Phone: 1-800-282-4548
- Hours: Monday-Friday, 8 AM-8 PM ET
Keeping Information Current
Providers are encouraged to:
- Regularly update directory information
- Ensure accurate contact details
- Maintain current practice credentials
Unprovided Information
Some details not explicitly covered in the source document include:
- Specific mobile app availability
- Detailed security protocol descriptions
- Comprehensive training resources
The Aetna Better Health of Illinois Provider Portal offers a powerful, user-friendly platform that simplifies administrative tasks, allowing healthcare professionals to dedicate more time and energy to patient care.
Contact Information
- Aetna Better Health of Illinois
- Phone: 1-866-329-4701
- Website: Aetna Better Health of Illinois
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
FAQ
What is Aetna’s better health of Illinois?
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Aetna Better Healthhttps://www.aetnabetterhealth.comFor Healthcare Providers | Aetna Medicaid Illinois
Does Aetna insurance have a portal for providers?The Availity provider portal is your one-stop shop for doing business with us.
Is Aetna better health different than Aetna?Aetna Better Health is part of Aetna® and the CVS Health family, one of our country’s leading health care organizations.
Is IlliniCare and Aetna the same?IlliniCare Health is now Aetna Better Health of Illinois. We want you to get the most out of life, every day.
https://hi.aetnabetterhealth.com/illinois-medicaid/providers/portal.html
The Secure Web Portal is an online tool that lets us communicate healthcare information directly with providers. You need to register for the provider
https://www.aetnabetterhealth.com/illinois-medicaid/providers/index.html
On this page, you’ll find resources for physicians, administrators and health care professionals who are part of our network.