San Ysidro Health provides healthcare professionals with EpicCare Link, a secure web-based application designed to enhance communication and patient information sharing across community healthcare practices. This portal represents a critical tool for improving continuity of care and streamlining medical information exchange.

Official Links

• San Diego PACE: https://www.syhealth.org/san-diego-pace
• EpicCare Link: https://www.syhealth.org/patients/epiccare-link

What is EpicCare Link?

EpicCare Link is a specialized web application that enables:

• Secure access to patient information
• Transparent medical record sharing
• Simplified referral and order placement
• Comprehensive patient chart review

Who Can Use EpicCare Link?

The portal is exclusively for:

• Community partner providers
• Healthcare professionals
• Authorized medical practitioners

Note: This is not a patient-facing portal. Patients should visit syhealth.org/mysanysidrohealth for patient portal services.

Access Requirements

To gain access, providers must provide:

• Birth date
• Social security number
• Work address
• Phone number
• Email address
• Job title/role
• National Provider Identifier (NPI), if applicable

Technical Requirements

Compatible browsers include:

• Internet Explorer 11
• Microsoft Edge (version 88+)
• Mozilla Firefox (version 78+)
• Google Chrome (version 88+)
• Safari (version 14+)

Features and Services

EpicCare Link offers view-only access to:

• Lab results
• Diagnostic test outcomes
• Hospitalization records
• Procedural information
• Discharge instructions
• Progress notes
• Medication lists
• Allergies
• Medical history

Access Duration

• Primary Care Providers: Continuous access while listed as patient’s PCP
• Temporary Users (consultants, referral physicians): 90-day access from first login

Privacy and Security

The platform uses:

• Industry-standard encryption
• Secure data repository
• Controlled access management
• Regular access verification protocols

Support and Assistance

Contact Information:

• Phone: (619) 205-6336
• Purpose: Technical support, account issues

Account Processing

• Request submission to approval: Approximately two weeks
• Account credentials: Sent via email
• Initial login: Temporary password provided

Training and Onboarding

• Physician liaisons available for training
• Quick Start Guide within EpicCare Link
• Targeted educational materials in Quick Links section

Site Administrator Responsibilities

Site administrators must:

• Review First Access Reports
• Conduct quarterly access reviews
• Complete site verification within 30 days
• Manage user deactivations
• Reset passwords
• Unblock two-factor authentication

Cost and Accessibility

Important: San Ysidro Health provides EpicCare Link at no cost. No server or computer installation required.

Unprovided Information

Some specific details about the exact account request process and comprehensive training materials were not explicitly detailed in the source documents.

EpicCare Link represents a robust, secure solution for healthcare providers to access and share critical patient information efficiently and safely.

Contact San Ysidro Health

• Phone: (619) 205-6336
• Email: Contact information not specifically provided in source documents