The Aetna Better Health of Virginia Provider Portal represents a comprehensive digital platform designed to streamline healthcare administrative processes, enabling providers to focus more on patient care and less on paperwork. This robust online tool offers healthcare professionals a centralized solution for managing critical practice operations efficiently and securely.

Official Links

• Provider Portal: Aetna Better Health of Virginia Provider Portal
• Secondary Portal Link: Aetna Better Health Provider Access

What Providers Can Do

The Availity Provider Portal empowers healthcare professionals with a suite of essential functionalities:

• Submit and track claims through Change Healthcare
• Check patient eligibility and benefits
• Submit and monitor prior authorization requests
• Review claims payment information
• Download Explanation of Benefits (EOB) documents
• Submit appeals and grievances
• Message the Claims Inquiry Claims Resolution (CICR) department
• Submit HEDIS® record submissions

Accessing the Portal

Getting Started

1. For existing Availity users:

   • Contact your practice administrator to request a username
   • If administrator is unknown, call Availity at 1-800-282-4528

2. For new Availity users:

   • Use the online registration link to set up an account
   • Browse available registration resources and training materials

Key Features

Eligibility and Benefits

Providers can instantly access member eligibility and benefits by navigating to the “Patient Registration” section.

Claims Management

Quickly submit new claims, check claim status, and download PDF explanations of benefits through an intuitive interface.

Authorization Processes

Electronically submit and track prior authorizations with ease, accessible through the “Patient Registration” area.

Privacy and Security

Aetna Better Health of Virginia emphasizes data protection and compliance, ensuring that all provider interactions maintain the highest standards of confidentiality and security.

Support Resources

Technical Support

• Availity Technical Help: 1-800-282-4548
• Support Hours: Monday-Friday, 8 AM to 8 PM ET (excluding holidays)

Provider Relations

• Contact Number: 1-800-279-1878
• TTY: 711
• Support Hours: Monday-Friday, 8 AM – 6 PM

Keeping Information Current

Providers are encouraged to:

• Regularly update practice details in directory listings
• Ensure accurate contact information for timely communications and payments

Additional Notes

• HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA)
• The portal is designed to reduce administrative burden and enhance patient care efficiency

Unprovided Information

While the sources provide comprehensive portal details, specific mobile app download instructions were not explicitly mentioned in the source documents.

The Aetna Better Health of Virginia Provider Portal offers a secure, comprehensive digital platform that transforms how healthcare providers manage administrative tasks, ultimately allowing more focus on quality patient care.