PromiseCare Medical Group offers a comprehensive Provider Portal designed to streamline healthcare communication and administrative processes for medical professionals. This digital platform provides authorized healthcare providers with essential tools and resources to manage patient-related tasks efficiently.
Official Links
- EZ-NET Provider Portal: https://eznet.promisecare.com/EZ-NET60/Login.aspx
- PromiseCare Provider Support: https://ace2.kmsm.com/
What is the Provider Portal?
The PromiseCare Provider Portal (EZ-NET) is a secure online platform that enables healthcare providers to:
- Submit electronic claims
- Check claim status
- Process authorizations
- Access provider resources
- Manage provider-related information
Who Can Use the Portal
The portal is exclusively designed for:
- Authorized healthcare providers
- Medical staff
- Providers associated with Nivano Physicians and PromiseCare Medical Group networks
Access and Login
Login Process
- Navigate to the EZ-NET Provider Portal
- Click the “Login” button in the upper right corner
- Enter your credentials
- Agree to the Portal User Access Agreement
New User Registration
- Click “New User Registration”
- Follow the registration process
- Request access through the provided portal link
Key Features and Services
Claims Management
- Electronic claims submission
- Claims search functionality
- Provider appeals submission
Authorization Management
- Submit and check authorizations
- Use the “Entering an Authorization Quick Guide”
Provider Resources
- Diagnosis references
- Procedure codes
- CPT modifiers
- Member eligibility checks
Privacy and Security
Confidentiality Notice
- Protected health information is highly confidential
- Exclusively for authorized providers
- Compliance with HIPAA regulations
- Unauthorized use is strictly prohibited
Customer Support
Contact Information
- Nivano Customer Service: 916-407-2000
- Claims Department: 951-791-1111 ext. 1278
Claims Appeal Submission
Important Notice: Currently, claims appeals must be submitted by paper to:
Claims DepartmentATTN: Provider Disputes890 W. Stetson Ave.Hemet, Ca 92543Scheduled Maintenance
Upcoming Maintenance Window
- Date: May 02, 2025 – May 05, 2025
- Expected Downtime: Approximately 96 days
Post-Maintenance Tip: Clear browser cache after maintenance for optimal performance
Additional Notes
- Provider Portal Version: v6.9.0
- Technology Provider: Cedar Gate Technologies
- Supported Medical Groups:
- PromiseCare/Hemet Community Medical Group
- PromiseCare/Menifee Valley Community Medical Group
- PromiseCare/Temecula Valley Physicians Medical Group
- PromiseCare/Family/Seniors Medical Group
Unprovided Information
Some details not explicitly mentioned in the source documents include:
- Specific mobile app availability
- Detailed registration process
- Comprehensive feature list
- Exact login workflow
The PromiseCare Provider Portal offers a secure, comprehensive platform for healthcare providers to manage their administrative tasks efficiently, ensuring streamlined communication and resource access.
https://eznet.promisecare.com/EZ-NET60/Login.aspx
login button The provider portal has a new layout! All the same features are available in a new and easy to use format! To log in, please click on the “Login
https://ace2.kmsm.com/
We are proud to announce that we have officially changed our name to PromiseCare. With this change we continue to have the largest network of providers.