The Hometown Health Provider Portal, known as EpicCare Link, offers healthcare providers a comprehensive, secure web platform designed to streamline communication, manage patient information, and enhance healthcare delivery efficiency.
Official Links
- Provider Partners Portal: https://www.hometownhealth.com/provider-partners/
- EpicCare Link Portal: https://www.hometownhealth.com/provider-partners/link/
What is EpicCare Link?
EpicCare Link is a secure web portal that facilitates seamless communication between Hometown Health, healthcare providers, and employer groups. The platform empowers providers with real-time access to critical patient and administrative information.
Who Can Use the Portal?
The portal is specifically designed for:
- Healthcare providers
- Provider office staff
- Employer groups managing employee benefits
Key Features and Services
Secure Communication
- Reduce call volume through direct messaging
- Resolve patient and reimbursement queries efficiently
- Send in-basket and customer service messages
Insurance and Claims Management
- On-demand access to patient coverage information
- Review submitted claims
- Track claim statuses in real-time
- View remittance advice with payment details
Referral and Authorization Management
- Electronic submission of authorization requests
- Real-time updates on authorization status
- Automated notifications after appointment scheduling
Population Health Management
- Access care management tools
- Review patient population scorecards
- Utilize analytics for coordinated care
How to Access the Portal
Registration Process
- Site administrators must register using the “How to Register” document
- After administrator account activation, additional users can be added
- Providers with Hometown Health employee insurance may have two separate logins
Privacy and Security
Hometown Health ensures:
- Secure web communication
- Compliance with federal civil rights laws
- Non-discrimination policies
- Protection of patient information
Customer Support
Help Desk Contact
- Technical Support: 775-982-4042
- Office Hours: Monday – Friday, 8 a.m. to 5 p.m.
- Live Person Telephone: Monday – Friday, 7 a.m. to 8 p.m.
- 24-Hour Recorded Assistance:
- Toll-Free: 800-336-0123
- Local: 775-982-3232
- Spanish Support: 775-982-3242
- TTY Relay Service: 711
Additional Resources
Providers can access:
- Provider Education materials
- Clinical Guidelines
- Provider Pulse Newsletter
- Provider Directories
- Forms and Resources
Location
Hometown Health
10315 Professional Circle
Reno, NV 89521
Feedback and Engagement
Providers can:
- Provide feedback
- Email: [email protected]
- Engage with the Provider Relations Team
The EpicCare Link Provider Portal represents Hometown Health’s commitment to technological innovation, efficient healthcare communication, and provider support.
Note: For the most current information, always refer to the official Hometown Health website.
https://www.hometownhealth.com/provider-partners/
The EpicCare Link portal facilitates secure communication between Hometown Health and our providers and our employer groups.
https://www.hometownhealth.com/provider-partners/link/
EpicCare Link is a secure web portal used to grant providers and their staff access to referrals, claims and enrollment information for their patients. It also