The NCTracks Provider Portal represents a critical digital platform for healthcare providers participating in North Carolina Medicaid services. This secure online portal offers providers a comprehensive system for managing their professional interactions with the state’s Medicaid program.

Official Links

• NCTracks Provider Portal: https://www.nctracks.nc.gov/content/public/NCTracks-Provider-Portal?flow=PP
• Providers Page: https://www.nctracks.nc.gov/content/public/providers.html

What is the NCTracks Provider Portal?

The NCTracks Web Portal is a confidential system designed specifically for authorized healthcare providers to access private Medicaid management information. It enables professionals to:

• Manage provider enrollment
• Submit and track claims
• Access important healthcare service information
• Maintain professional credentials

Who Can Use the Portal?

Access is strictly regulated and limited to:

• Authorized healthcare providers
• State and local government users
• Individuals with valid North Carolina Identity (NCID)

Important Authentication Update

As of September 15, 2024, the portal implemented Multi-Factor Authentication (MFA) for enhanced security. Providers must:

• Register for MFA
• Use NCID credentials
• Complete multi-factor verification process

Access and Login Process

For State & Local Government Users

1. Visit https://ncid.nc.gov/
2. Sign in with NCID username and password
3. Ensure only one NCID is associated with your email
4. Clear browser cookies
5. Log into NCTracks
6. Enter state/county email or NCID [email protected]
7. Complete MFA prompts

Privacy and Security Protocols

The portal emphasizes stringent security measures:

• Only authorized users can access confidential information
• NC MMIS reserves the right to monitor electronic activities
• Unauthorized access may result in legal action
• User activities can be recorded and reviewed

Support and Assistance

Help Desk Contact

• Department of Information Technology (DIT)
• Phone: 919-754-6000 or 800-722-3946

Technical Support Email

• [email protected]

Additional Resources

Providers can access various resources through the portal:

• Provider communication updates
• Pharmacy services information
• Claims processing guidelines
• Enrolled practitioner search
• Provider enrollment details

Unprovided Information

The sources do not specify:

• Exact step-by-step registration process
• Detailed feature list of the portal
• Specific technical requirements for access

Key Considerations for Providers

• Maintain updated NCID credentials
• Complete MFA registration
• Regularly check provider announcements
• Keep communication email consistent

Compliance and Accessibility

The NCTracks Provider Portal adheres to:

• Legal guidelines
• Privacy policies
• Accessibility standards

The NCTracks Provider Portal offers a secure, centralized platform for North Carolina Medicaid providers to manage professional interactions efficiently. Staying informed about authentication processes and maintaining proper credentials is crucial for seamless access.

Note: Always refer to official NCTracks communications for the most current information and guidelines.