The HealthSmart WTC Health Program Provider Portal offers healthcare professionals a comprehensive digital platform designed to streamline claims processing, eligibility verification, and resource management for World Trade Center (WTC) Responder and Survivor populations.
Official Links
- Provider Portal: https://wtcportal.healthsmart.com/Provider/Login.aspx
- HealthSmart Website: https://www.healthsmart.com/
What Providers Can Do
Healthcare professionals can utilize the portal to:
- Review WTC Responder and Survivor Eligibility
- Review Claims Status
- Access Provider Resources
- Submit Electronic Claims (EDI Payor ID: 31172)
Access and Login Requirements
Browser Compatibility
Providers must use one of the following browsers:
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
First-Time User Registration
New users must:
- Select “Provider Registration” from Self Service Tools
- Complete registration process
Security Features
Password Requirements
New passwords must:
- Be minimum 12 characters long
- Contain:
- 1 Uppercase letter (A-Z)
- 1 Lowercase letter (a-z)
- 1 Digit (0-9)
- 1 Special character (~`!@#$%^&*()+=_-{}[])
Customer Support
Contact Information
- Registration and Technical Issues: (800) 638-0968
- Claims Questions: (877) 813-6366
- Member Contact: (888) 982-4748
- Email Support: [email protected]
- Support Hours: 8am – 5pm ET, Monday-Friday
Claims Submission
Electronic Claims
- EDI Payor ID: 31172
Paper Claims Submission
WTC Claims Administration
PO Box 11064
Charleston, WV 25339
Unprovided Information
The following details were not available in the source documents:
- Mobile app download instructions
- Detailed registration process
- Specific billing or payment portal features
Additional Resources
Providers can find more information about HealthSmart’s network solutions at their official website, which highlights:
- Nationwide healthcare coverage
- Accredited providers
- Streamlined administration
- Healthcare management tools
The HealthSmart WTC Health Program Provider Portal provides a secure, efficient platform for healthcare professionals serving WTC Responder and Survivor populations, offering comprehensive claims and eligibility management.
Note: This article is based solely on information from the provided sources as of August 16, 2025.
FAQ
What type of insurance is HealthSmart?HealthSmart insurance offers coverage for a range of healthcare services, including mental health and substance misuse treatment.
Who is the parent company of HealthSmart?
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PR Newswirehttps://www.prnewswire.comConvey Health Solutions to Acquire HealthSmart International, a Home Healthcare Supplemental Benefits Company
Is HealthSmart a third party administrator?HealthSmart is a third party administrator and provider of customizable and scalable health plan solutions for self-funded employers.
How do I contact HealthSmart benefit solutions?Contact HealthSmart Benefit Solutions’ customer service team at 844-552-7805 or visit healthsmart.com/nysut. You can also refer to the CMM Claim Reference Guide for further information, which is available by calling HealthSmart or downloading it at healthsmart.com/nysut.
https://wtcportal.healthsmart.com/
This portal is designed to provide you with up-to-date claims and eligibility status information related to the WTC Responder and Survivor population that you
https://www.healthsmart.com/
Claims inquiries, provider lookup, appeals and other tools for HealthSmart Network clients, including health plans and TPAs. Member. Find a Provider.