The Carelon Medical Benefits Management (MBM) Provider Portal is a comprehensive digital platform designed to streamline healthcare provider interactions, offering secure and efficient access to essential medical management resources.
Official Links
- Provider Portal: https://www.providerportal.com/
- Web Customer Service: (800) 252-2021
Portal Access and Requirements
System Requirements
To ensure optimal performance, the portal is best accessed using:
- Microsoft Edge 101.0.1210.39 or higher
- Google Chrome 101.0.4951.64 or higher
- Mozilla Firefox 100 or higher
- Minimum screen resolution: 1024×768
Login and Authentication
Multi-Factor Authentication (MFA)
Carelon MBM is implementing multi-factor authentication for all portal users:
- Existing users will be notified about account updates
- New users will automatically be set up with MFA during registration
Common Access Scenarios
Account Status Notifications
Users may encounter the following account status messages:
-
Account Locked
- More than 45 days of inactivity
- Too many unsuccessful login attempts
- Requires identity confirmation or waiting period
-
Account Disabled
- Account deactivated
- Requires re-registration
- Contact Web Customer Service at (800) 252-2021
-
Invalid Username
- Must use email address and password set during MFA process
-
Registration Pending
- Account under review
- Email verification pending
Key Features
System Maintenance
- Scheduled maintenance: Sundays, 12:30 PM – 6:00 PM CST
- During maintenance, urgent requests should be directed to the health plan’s contact number
Support and Assistance
- Dedicated support available
- Web Customer Service: (800) 252-2021
Privacy and Security
User Agreement
Using the provider portal indicates agreement with:
- Privacy Policy
- Terms of Use
Security Protocols
- Multi-factor authentication
- Account lockout after multiple failed attempts
- Regular system maintenance
- Mandatory JavaScript enablement
Technical Considerations
Browser Compatibility
Recommended browsers:
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
Note: Users are advised to update to the latest browser versions for best experience
Additional Resources
- Provider Connection Newsletter
- Support Links
- Blog/Newsletter Section
Unprovided Information
Some details not explicitly mentioned in the source document include:
- Specific portal functionalities
- Detailed registration process
- Comprehensive feature list
- Mobile app availability
The Carelon Medical Benefits Management Provider Portal represents a secure, modern approach to healthcare provider digital interactions, emphasizing user security, convenience, and efficient resource management.
Contact Information
- Web Customer Service: (800) 252-2021
Copyright © 2025 Carelon Medical Benefits Management, Inc. All rights reserved.
FAQ
What is aim called now?On March 1, 2023, AIM Specialty Health changed its name to Carelon Medical Benefits Management.Mar 16, 2023
What is the phone number for the Carelon provider portal?Specialty Care portal support: 1-800-252-2021 or contact our support team.
Is aim the same as Carelon?AIM Specialty Health® Changes Its Name to Carelon Medical Benefits Management. What’s New: AIM Specialty Health (AIM) has changed its name to Carelon Medical Benefits Management (Carelon) effective March 1, 2023.
Why is Carelon portal not working?Can’t access your account? The Carelon Medical Benefits Management provider portal will be unavailable Sundays between 12:30 PM CST – 6:00 PM CST for regularly scheduled maintenance. During system maintenance if you have an urgent request, please call the number of the health plan on the back of the member ID card.
https://www.providerportal.com/
Log in to the Carelon MBM Provider Portal (formerly AIM provider portal) to submit a new case for prior authorization or check the status of an existing
https://aimspecialtyhealth.com/providerportal/
AIM Provider Portal uses an advanced clinical principles motor from Applied Pathways to transmit critical funds for cardiology, clinical areas.