CSL plasma Inc. is one of the world’s largest collectors of human plasma. As a leader in plasma collection, CSL Plasma is committed to excellence and innovation in everything we do. Our work helps to ensure that tens of thousands of people are able to live normal, healthy lives. We are committed to our work because lives depend on us. Our U.S. plasma collection centers, which are located throughout the United States, are committed to the highest standards of quality and Safety. Plasma is the essential ingredient for products crucial to treating patients suffering from a host of life-threatening conditions and bleeding disorders. Give a valuable gift to those who require plasma-derived therapies to live healthier lives.
Based on 56 reviews, this Blood donation center has received a rating of 3.4 stars
Address: 118 Bay Area Blvd, Webster, TX 77598
Located In: Bay Area Plaza
Phone: (346) 788-3568
Website: https://www.cslplasma.com/center/548
Hours
| Monday | 7 AM–7 PM |
| Tuesday | 7 AM–7 PM |
| Wednesday | 7 AM–7 PM |
| Thursday | 7 AM–7 PM |
| Friday | 7 AM–7 PM |
| Saturday | 8 AM–4 PM |
| Sunday | 8 AM–4 PM |
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Reviews
DeAngelo Friends
I’ve been visiting CSL Plasma off / on since college (2015) in several different states. WA/FL/WI/LA now TX. This by far is one of thee most exceptional plasma centers. Staff professionalism, overall cleanliness, responsiveness to guest— the whole nine yards. The only reason I did not give 5 stars is because it’s always room for improvement. Keep up the great work.
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Leah Granville
I am a very nice and respectful person I have several family and friends that give plasma at this location out of good faith and a few extra bucks to help ends meet and we’ve all had an issue with the same older African (no disrespect intended) lady I guess she’s the manager or whatever her attitude it so stand offish and she has horrible customer service as if she owns the place. I gave almost a full bottle of plasma 1/2 from being completely full and no I’m not a new doner this was my 4th donation and she “adjusted” my pay for whatever reason and only gave me $30 dollars and I normally get 80-$100.. then when I ask her about my money she blows me off and says she busy. I just gave a part of my body and she treated me as if I was a begger or if I had no right to my money. I’ve been in the medical field for 10 years and I know plenty of people like her. She treated me very disrespectful today and it was like a slap in the face and also shorted me on my money all because I asked her to make the adjustment a bit faster. Other then Her everything else about the facility is great. She’s just not a good representation / leader of the establishment.
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Yamilex Vargas
This is my third time coming to this location. The wait time for the donor floor line is kinda long and the staff on the floor don’t move with purpose at times which I get as a Pleb myself . I didn’t appreciate how on this third visit the Pleb made a new hole in my arm without asking me first considering I have small scar tissue and never have issues with my donation. Now I’ll have two unnecessary marks on my arm!!! As a pleb I always get the donors permission to make a new whole especially if I feel like their scar tissue is tuff which again wasn’t my case so I’m extremely pissed !! Please speak to your Plebs on that nobody want a travel of home on their arm !!
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Erin Kane
Tried 2 days in a row to come here as a new donor. Yesterday the lady at the front desk said the computers were down for new donors and to come back today. I showed up today and she told me they weren’t taking new domors today. I told her I was here yesterday trying as well, she didn’t care and sent me on my way. She was so rude and dismissive. I will never come back to this location.
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Peyton McDorman
This place deserves 0 stars. They Have hardly any staff. You stand in line for over an hour because only one person is sticking people. Their phlebotomists are not trained well at all. Every single member of staff is extremely rude. I was standing in line at vitals with no one in front of me and the girl at the desk kept looking up at me and ignoring me. Finally she said “can I help you?” I said yes I’ve been standing here waiting for a few minutes. She then Said “well you can wait a couple more”. All the staff do is sit on their phones and roll their eyes. This will be reported to Paul Perreault as well. I am not inexperienced in donating. I’ve been a donor for years for different companies and CSL is by far the WORST! This place isn’t worth it for the extremely little compensation they offer. Lots of places do alot better. Don’t waste your time here
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Kennis Johnson
I have donated over 15 times but the last time I donated I got queasy and one of the head ladies gave me attitude and refused to give me crackers even after I was finished donating she told me they were crackers upfront, so I went out front and there were no crackers Anyway, I called her rude across the lobby since she was not helping me try to feel better even though I was telling her for 20+ Minutes that I did not feel good, but because I was joking around, she thought that I was not being serious even though my hands and feet were completely sweating of vomiting for almost 30 minutes.
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Jennifer Orozco
I really don’t get all the negative reviews. The most I’ve ever waited to be cleared is 30 minutes and most times I walk right in and there’s no line. Some of the staff is friendlier than others, but I have never encountered a rude employee, nor an uneducated one who doesn’t know what they’re doing. Sometimes I go frequently, sometimes a few weeks pass before I donate, but I’ve donated quite a lot and have never had so much as a light bruise afterwards. My only complaint is that compensation is low for return donors, but that’s not an employee issue, that’s a company issue. Still, they pay more than other plasma centers. I can only come to the conclusion that the people who posted negative reviews are people who are inexperienced with the plasma process and/or have very low tolerance for pain. Every time I have ever been poked, it’s felt like a pinch for literally a couple seconds and the worst is over. No one has ever had to poke me twice or dig around.
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Lisa Guajardo
Ok, so the issues are that the older black lady, idk if she’s jamaican, is rude and not considerate at all. She just sticks the needle in like nothing, and it really hurts, and as I’m pumping, I can feel the needle she just put it way too much in my arm. She’s also terrible at plopping yours vains. I hope I don’t get her again. The older black guy who is probably jamaican is also rude. A lady was giving him a hard time, and he took it out on others. Like he chose what finger to stick me and was just being rude. There’s a lady idk if she just started but she doesn’t know where to stick in your finger because when she did it my blood was coming out slow and she was like did you drink a lot of water so because she doesn’t know how to do it I had to wait 10 min I even told her they do it on the side, she probably didn’t like that. I never have a problem when I come. Everyone else is awesome and seems to know what they’re doing. The second is they’re very slow in getting people to a bed. They have one to two people just walking around waiting for the other people to finish while only one person is doing everything. Like, come on, we have stuff to do too. It doesn’t matter when you come they take forever. Oh, and do they even do the raffles because they don’t even give you a ticket, and they don’t even have it announced they only have a little sign in a frame. I guess if you don’t ask, they won’t tell you. It’s ridiculous
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Dejia
Staff is always welcoming and efficient. The process is breezy from the start. Shout out to Darrilyn! Thanks for the smooth stick and friendly interaction.
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Julie M.
There’s a lady there that always has an attitude, she only works at the check in doing the arm checks and what not . She never wears he own face shield so I don’t know her name but she always has big lashes , makeup done , dark lipstick , and a wig. and she’s so rude. She needs to find a career in something that doesnt require customer service. Or even human decency.
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