CSL plasma Inc. is one of the world’s largest collectors of human plasma. As a leader in plasma collection, CSL Plasma is committed to excellence and innovation in everything we do. Our work helps to ensure that tens of thousands of people are able to live normal, healthy lives. We are committed to our work because lives depend on us. Our U.S. plasma collection centers, which are located throughout the United States, are committed to the highest standards of quality and Safety. Plasma is the essential ingredient for products crucial to treating patients suffering from a host of life-threatening conditions and bleeding disorders. Give a valuable gift to those who require plasma-derived therapies to live healthier lives.
Based on 84 reviews, this Blood donation center has received a rating of 3.7 stars
Address: 275 Westfall Rd, Rochester, NY 14620
Phone: (585) 685-2191
Website: https://www.cslplasma.com/center/232
Social Profile: 
Hours
| Monday |
7 AM–7 PM |
| Tuesday |
7 AM–7 PM |
| Wednesday |
7 AM–7 PM |
| Thursday |
7 AM–7 PM |
| Friday |
7 AM–7 PM |
| Saturday |
7 AM–3 PM |
| Sunday |
7 AM–3 PM |
Photo Gallery
Reviews
Blueberry
I wish I could give a higher review because while most of the staff is very kind and without a doubt capable at their jobs, this location is constantly severely understaffed and is wildly inconsiderate when it comes to serving donors in a timely manner. If you even ask for an estimated time, they’ll roll their eyes and shrug at you and on countless times I’ve overheard frustrated comments and complaints from staff about donors. The front end staff rarely seems to assist the back end. You get the “that’s not my specific position so I’m not helping out” vibe from most people here. Or they simply aren’t trained.
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Irving Flint
Staff is beyond slow, acts incompetent, much faster at the Greece and Irondequoit locations.
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David Moritz
Excellent experience so far at this center, the staff has been attentive and considerate in all of my interactions and observations. Wait times can run long depending on time/day due to staffing but that’s every center, at least here the staff works hard with kindness to get you through.
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Missionary Dinkle
Danielle “Danni” is a sweetheart! She makes my trip to the Donation center Worth every minute! She’s efficient and hard working! If she doesn’t get a promotion she definitely deserves a raise! Thank you Danni for making my donation experience worth while!
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Shawna Rizzi
This location is always so understaffed, it’s frustrating. There’s almost always only 1 person at the front, even if it gets super busy. And a lot of times that person gets pulled away periodically. Sometimes it takes 30-40 minutes just to get through the first check-in/vitals/testing phase.
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Bonnie Rowley
The lab is clean and well organized, with new equipment. All of the staff is particularly friendly and efficient. They explain everything thoroughly and answer any question at all.
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Douglas Persing
I came here over ten times. The staff is wonderful. They’re communicative. We are on first name basis now so it’s nice to feel welcoming.
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Bre Barnwell
It’s been very understaffed, and the staff on hand can be very rude. It can take hours just to get through vital check, and they move slow on purpose because they don’t want to be here. It’s very unfortunate, and they lose business every day.
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Richard Hampton
In my opinion, E. Henrietta is the best collection site in the city. Immaculate customer service, very polite an respectful individuals working here especially Sonya and Rocky. They lead the industry standards in what should be at every donation site.
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Noreen Nevis
Today was super busy because staff was training on the new machines. Danni and Hannah at the Westfall location were working their tails off and I commend them for their patience, professionalism and dedication to getting every donor through as quick as possible.
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